At Stella Onix, we are committed to delivering your orders smoothly and efficiently, no matter where you are in the world.
Order Processing
All orders are processed after confirmation. Once your order is placed, our team begins preparing it for dispatch. Please ensure that your shipping details are accurate to avoid any delays.
Shipping Coverage
Stella Onix operates worldwide and aims to deliver products to customers across various regions. Our logistics partners help us ensure that your order reaches you safely.
Cash on Delivery
We offer Cash on Delivery as our payment method. Customers are required to pay the full amount at the time of delivery.
Order Tracking
Once your order has been dispatched, you may receive updates regarding your shipment. This helps you stay informed about the status of your order until it reaches you.
Delivery Process
Our delivery partners will attempt to deliver your order to the address provided at checkout. It is important to be available to receive the package. If delivery is missed, re-attempts may be made according to the courier’s policies.
Damaged or Lost Packages
If your package arrives damaged or you suspect it has been lost in transit, please contact us as soon as possible at [email protected]. We will work with our delivery partners to resolve the issue.
Incorrect Address
Stella Onix is not responsible for orders delivered to incorrectly provided addresses. Please double-check your shipping information before placing your order.
Contact Us
If you have any questions regarding shipping, feel free to contact us at:
Email: [email protected]