At Stella Onix, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, please review our Refunds and Returns Policy below.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items that show signs of use, damage, or alteration may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return, including products that are damaged due to misuse, or items returned without original packaging and accessories.
Return Process
To initiate a return, please contact us within the 7-day return window by emailing [email protected]. Include your order details and reason for return. Once your request is approved, we will provide instructions on how to proceed.
Customers are responsible for returning the product safely. We recommend using a reliable courier service, as we are not responsible for items lost or damaged during return shipping.
Inspection and Approval
Once we receive your returned item, it will be inspected within 3–5 business days. If your return is approved, we will proceed with the refund process.
Refunds
Approved refunds will be processed within 5–7 business days after inspection. Since we operate on a Cash on Delivery basis, refunds will be issued via bank transfer or another mutually agreed method. You may be required to provide your banking details for this process.
Exchanges
If you receive a defective or incorrect item, you may request an exchange within 7 days of delivery. After verification, we will arrange a replacement at no additional cost.
Late or Missing Refunds
If you have not received your refund within the specified timeframe, please first check with your bank or payment provider. If the issue persists, contact us at [email protected] for assistance.
Contact Us
For any questions regarding returns or refunds, please reach out to us at:
Email: [email protected]